Terms & Conditions

The products and services offered by Duet3D are subject to the following terms and conditions. When you access the information on the website, shop from us, use information relayed by us, or use our products, you agree to our terms and conditions.

Our registered address

Duet3D Ltd Unit 74, Workspace House 28-29 Maxwell Rd Peterborough PE2 7JE

United Kingdom

e-mail: [email protected] telephone: 01733 641080

Note we do not provide support via telephone, please use the forum: forum.duet3d.com

The Website

All the content on this site, such as text, logos, images and data compilations, is the property of Duet3D ltd unless otherwise noted and is (c) Duet3D. We are not responsible for the accuracy of statements or advice given on this site. Your use of this site is at your own risk. We shall not be liable to you or anyone else for any loss or injury or any damages at all arising out of your access to, or your inability to access, this site. You hereby waive any and all claims against Duet3D ltd arising out of your use of the site.

Membership accounts

If you create a membership account, whether for the shopping area of the website, the forum or the documentation site, you are responsible for maintaining the confidentiality of the account and password and for restricting access to your computer. You agree to accept responsibility for all activities performed using your account. In the future we may add the ability for you to post reviews and comments using your account, but we reserve the right to remove spam or otherwise obscene or offensive content. If you do submit content, we reserve the right to reproduce the material royalty-free in any media and we may reference your name.


For full details of our privacy policy, please see the privacy policy page. The following section is provided as a summary only:

When you order from us, we will collect information used for physical communication, such as delivery addresses and telephone numbers. We may relay this information to companies that provide services on our behalf, such as delivering your purchases. We will not re-distribute this information to any other third parties unless we are required by law. E-mail addresses may be used for future communications from us, and you can opt-in or opt-out of any promotional e-mails by e-mailing us at [email protected]. Credit, debit and/or bank account details are not collected or processed by us but are subject to our payment processor’s privacy policy.

Delivery Information

Please see our delivery information page for details.

Tax and duty

For orders within the European Union, VAT is included in the price at check-out (at the UK VAT rate of 20%). If you wish to purchase VAT-free using a valid EU VAT registration number, set up a customer account and add your EU VAT number to the account.

Orders from outside the European Union are shipped on a DDU (Delivery Duty Unpaid) basis, meaning that the price at checkout is exclusive of all taxes and duties. International orders can incur taxes and duties as determined by the customs agency within the destination country. Arrangement of customs clearances, payment of any duties and taxes, and all other matters relating to import of purchases into the destination country are the responsibility of the recipient.


Cancellation of orders

If you wish to cancel your order, please e-mail us as soon as possible. You have up to 14 days after the day you received your goods to cancel the order and return the unwanted goods. Returned items must be unused and in their original packaging. We will reimburse you for the cost of the cancelled products, and outward postage and packaging from us, but not for your return postage. We advise that all returned products should be sent with insurance cover as we cannot be responsible for items that are lost or damaged in transit. We cannot process a payment for refund until we have received the returned goods.

Faulty products

If you receive an item that you believe to be faulty please refer to our warranty policy

Disclaimer of Liability

All goods sold on this website, as well as any information provided by us, is by its nature, provided for hobby uses and should only be used by experienced individuals. Please take precautions as many items have a risk of causing burns, electric shock or starting a fire. 3D printers and other equipment using our products should not be left unattended when powered up. To the greatest extent permitted by law, we do not take any responsibility, and will not be liable, for any harm, loss (economic or otherwise) injury or death resulting from the assembly or operation of our products, or the use of any information supplied by us. Your use of the information and products supplied by us is entirely at your own risk. Your purchase of our products, or use of any of our products or information provided by us shall serve as your explicit acknowledgement of this fact.