Privacy Policy
This privacy policy sets out how Duet3D use and protect any information that you provide when you use this website or correspond with us. It is compliant with the EU General Data Protection Regulations (GDPR) that come into effect from 25 May 2018.
Duet3D is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Duet3D may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We collect as little information as possible in order to provide a service to you. The information we collect depends upon how you use our website, communicate with us via email, or submit a warranty return:
Duet3D shop
When creating or updating your account you provide us with the following information:
- Name.
- Contact information including email address.
- Invoice and delivery addresses for any orders you place with us.
- EU VAT registration number – for non-UK EU VAT-registered customers only
You may view or edit this information at any time by logging into your account. At this point in time there is not an automated method to delete your account. If you would like your account and all the information deleted please contact us as described further down in this policy.
Duet3D forum
In order to use our forum (https://forum.duet3d.com) you need to create an account. This account is totally separate from any account you may or may not have for the Duet3D shop. In creating this account you provide us with an email address in order to access your account. You optionally provide other personal information (such as Name, Website etc). We do not require any personal information other than an email address for you to access the forum. You may edit the information stored in your forum account or delete the account at any time.
Along with your email address, we may collect the following information if you send it to us by email
- Name.
- Invoice and delivery addresses for any orders you place with us.
This will be provided by you in order to process or change some orders made outside of the online shopping system. You can contact us to view, edit or delete this information.
Warranty returns
In order to process a warranty return in accordance with our Warranty policy we will collect the following information:
- Name
- Email address
- Order number
You can contact us to view, edit or delete this information. Note that some technical information, along with your name and email address may be shared with the reseller you originally purchased your Duet3D product from in order to assist with processing your warranty return.
What we do with the information we gather
We only use the information we collect for the following purposes:
- Processing and delivery of your purchases.
- Provision of forum services.
- Communication with you regarding warranty returns and troubleshooting.
- Internal record keeping.
- Sending periodic promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will only do this if you specifically opt-in to receiving these emails.
We do not use any automated decision making tools in processing your information.
We will not sell or lease your personal information to third parties under any circumstances. We will only release your personal information to third parties in the following circumstances:
- A minimum (name, email address, product purchased, technical issue) with your original seller in order to enable warranty returns where you have purchased a Duet3D product from a third party seller.
- If we are required by law to do so.
We do not seek to routinely gather information on our customers from third parties. We receive information from our resellers about customers only where that is required to process a warranty return. At all times this is kept to the minimum to process the warranty return (name, email address, product purchase, technical issue).We do not seek to routinely gather information on our customers from third parties. We receive information from our resellers about customers only where that is required to process a warranty return. At all times this is kept to the minimum to process the warranty return (name, email address, product purchase, technical issue).
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use cookies on our shop and forum to allow them to maintain your logged in status. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For further information on cookies see: https://cookiesandyou.com/
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Within the “My account” area of this website you can review and update the information we hold on you in that system.
- Within your profile page on the forum (https://forum.duet3d.com) you can review update and delete the information we hold on you in that system.
If you believe that any information we are holding on you is incorrect or incomplete, please update your account or contact us as soon as possible. We will promptly correct any information found to be incorrect. If you object to us processing your information or would like us to remove any information we hold on you, you may delete your account at any time. You may also email us to remove any of your information that we hold.
Please be aware that if you request that we erase all information about your purchase we may find it difficult to confirm your purchase in order to process a return under warranty.
How to Contact us
You may contact us to raise any concerns, request a copy of, the update of, or erasure of any of your information we hold. You can contact us either, via email:
Or post:
Duet3D Unit 74, Workspace House 28-29 Maxwell Rd Peterborough Cambridgeshire PE2 7JE United Kingdom
